Shipping Policy

Last updated: October 22, 2026

Shipping to the USA is free

We offer free shipping on every order to the USA. We ship with trusted couriers, including DHL, FedEx, UPS and USPS, and every order comes with tracking.

No duties or tariffs to pay

Mayrake pays all US import duties and tariffs on your order. You pay nothing extra at checkout or on delivery.

Remote area fees: covered by us

Some zip codes carry a $40 remote-area fee from DHL or FedEx. Mayrake pays this fee for you, so there is nothing extra to pay.

When will my order arrive?

  • Ready-to-Ship Items
    - Dispatched within 2 days.
    - Delivered within 12–15 days from the order date.
  • Stitched or Custom Items
    - Dispatched within 3 days.
    - Delivered within 12–15 days from the order date.

Need it sooner? Choose expedited shipping for $25 at checkout.
If your order has more than one item, we ship everything together once all items are ready. Delivery dates are estimates, and customs clearance can sometimes cause short delays. If that happens, our team will work with the courier and keep you updated.

Tracking your order

Once your order ships, we'll email you a tracking number. You can also message us on WhatsApp for an update at any time.

Address changes

Please check your address carefully before placing your order. You can request an address change within 24 hours of ordering at no cost. After your order has shipped, we'll try to update the address with the courier, but we can't guarantee it, and the courier may charge a $20 change fee.

Delivery and signatures

Some deliveries need a signature. Depending on the courier, your package may also be left at your door or in your mailbox.
If a delivery attempt fails, the courier will try again and may contact you on your phone number. If the package is returned to us after several failed attempts, we'll contact you to arrange redelivery, and extra shipping charges may apply.

Lost or damaged in transit

Every order is insured while it is on its way to you. If your package is lost or damaged in transit, we'll replace it or refund you.
Once tracking shows your package as delivered, we cannot be responsible for it if it is lost or stolen. If packages have gone missing at your address before, we recommend using a work address or picking up from the courier's nearest location.
If you send an order as a gift to someone else, a signature from them or at their address counts as delivery.

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